ChenOne Hunza Whool-AH003

Processing Time:
All orders are processed within 24 to 48 hours (excluding weekends and holidays).

Shipping Time:
We deliver within 3 to 5 working days after your order is processed.

Shipping Charges:

• Standard shipping rates apply at checkout.
• Free shipping on orders over 1999.

Delivery Partners:
We work with trusted courier services to ensure safe and timely delivery.

Delays:
Unexpected delays due to weather, holidays, or courier issues may occasionally occur. We appreciate your patience and understanding.

🔄 Return & Exchange Policy

We want you to love your purchase! If you're not completely satisfied, we're here to help.

✅ Eligibility for Return or Exchange:

• Return or exchange requests must be made within 14 days of receiving your order.
  
• Items must be unused, unwashed, and in their original condition with all tags attached.
  
• Only regular-priced items are eligible. Sale items are non-returnable & non-exchangeable.
  

🔄 Exchange Policy:

• We offer size and color exchanges based on availability.
  
• Exchanges are processed after we receive and inspect the original item.
  

💸 Return Policy:

• Returns are accepted only in cases of damaged, defective, or wrong items received.

🚚 Return Process:

1. Contact us via email or WhatsApp with your order number and reason for return/exchange.
   
2. Our team will guide you through the return process.
   
3. Customers are responsible for return shipping unless the item is damaged or incorrect.

📦 Note:

• We reserve the right to reject returns that do not meet the above conditions.